Terms & Conditions

Prices

All prices are inclusive of VAT
All prices exclude delivery charges

Non UK purchasers - you may be liable to local taxes on importation which will be your responsibility.

Complaints:

Complaints will be dealt with speedily, fairly and effectively and all information exchanged will be confidential. We guarantee to respond to all complaints within five working days and to notify you as to the likely timescale and progress of the solution.

Credit Card Security

Your payments will be made to Neutral Baby which will show on your Credit Card Statement.
We take credit card security very seriously and take great care whilst handling your payments.
Credit Card details are taken via our secure server. They are encrypted at point of entry. The details are not in readable format at any time while traveling over the Internet. All on line payments are processed through PayPal and your card details are not handled by any member of staff at NeutralBaby.co.uk.
Credit Card payment is taken at the time your order is processed.
Please check your e-mail for any messages from us about your order.

Distance Selling Regulations

Under the Distance Selling Regulations, European Union residents have a right to cancel an order for any item purchased on this web site within seven days of receipt, without giving a reason, and to receive a full refund.

Guarantee

We feel sure you will be delighted with your purchase, but if for any reasonable reason you are dissatisfied please notify us within 10 days of receipt of the goods we will be happy to replace them or refund your money
Please contact neutralbaby@sky.com

Delivery

All goods are posted within 14 days from order and will require a signature. If for any reason the order is delayed we will inform you.
You will become responsible for the goods as soon as we have delivered them to you. If we use a third party carrier to deliver them, we shall be liable for damage or shortfall up to the point of delivery to you, provided that the damage or shortfall is notified to us or to the carrier within a reasonable time scale.
If the goods have not been delivered at all you must notify us or the carrier.
Neutral Baby will not be held responsible for delays in the delivery caused by any other third party.
The Customer shall inspect the goods within a reasonable time after their receipt. (This does not however affect the customer's statutory rights).

Web Content

Images displayed are not actual size.
The colour of images may vary slightly from the true colour.
All sizes measurements and weights are approximate and are included for guidance only.
We do not accept any responsibility for any web site not under our control which may be linked to this site.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

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